Refund policy

Return & Refund Policy

At Maison Noir by Mirl, we want our customers to feel confident when shopping with us. We do our best to make every shopping experience safe, clear, and enjoyable.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Include all original packaging, such as boxes, instructions, and accessories.
  • Be accompanied by proof of purchase.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Opened or used perfumes, fragrances, cosmetics, or other hygiene-related products.
  • Earrings that have been worn or removed from their original packaging.
  • Children’s hairbrushes and certain children’s health, hygiene, and safety products that have been opened, used, or removed from their original packaging.
  • Personalized or custom-made items.
  • Gift cards.
  • Clearance or final sale items.
  • Items damaged through misuse, accidents, or normal wear and tear.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at maisonnoirbymirl@gmail.com.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and its original packaging.

We will review your request and work with you to provide an appropriate solution, which may include a replacement, exchange, or refund. Please keep the item and all original packaging until your request has been reviewed.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your bank or credit card account, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs when returning an item because they changed their mind.

Maison Noir by Mirl will cover return shipping when the item was damaged in transit, defective, or incorrect due to an error on our part.

Need Help?

For questions about returns or refunds, please contact us:

Maison Noir by Mirl
Email: maisonnoirbymirl@gmail.com